Saturday-Monday online store orders are not processed until the following Tuesday. Please allow production time for Brake Line kits that are not in stock or built to order at our US facility in Southern, CA. Expect 2-4 business days for production of colored lines, (black, blue, red and gold) fittings/bolts and ABS Brake Line kits are built to order. Custom line production also has a 2-4 business days turn around. Shipping only on business days (Tuesday-Friday) as Galfer USA is closed weekends and Monday's. Expedited shipping option does NOT expedite the order, only applies for shipping. "RUSH" charge option (Expedited Manufacturing) is available or for assistance please contact Sales at [email protected] (805) 988-2900 Ext: 109
International orders must be paid by Pay-Pal, Card payments will NOT be accpeted. Option for Pay-Pal will be offered at checkout. Thank you for your understanding. Further questions please contact Sales at [email protected]
Products can only be returned if they were purchased directly from Galfer USA. If purchased through a third party, they must be returned to the retailer for credit or exchange. If you are in need of warranty assistance, please refer to the policies below and feel free to contact us directly. Galfer USA does not accept returns on custom lines, nor lines that have had their length or colors altered from standard specifications. All return shipments must be clearly marked with a valid Return Authorization Number (RA#) or they will be refused by our Receiving Department. All returns are subject to a 15% restocking fee. For more information, or to be issued a RA#, please contact our Customer Service Department at [email protected] or (805) 988-2900 Ext: 112
All Galfer USA brake lines are covered by our limited lifetime warranty to the original purchaser. As this encompasses a large number of possible scenarios, please contact our Customer Service Department at [email protected] or (805) 988-2900 Ext: 112 for details.
All Galfer USA brake rotors are covered by a 6 month warranty from the original purchase date. We require the exclusive use of Galfer brake pads to retain this warranty. If outside the warranty period, rotors can be sent in for free inspection. The customer is responsible for shipping charges to and from our location in Carson City, NV. Please make sure to contact us for a Return Authorization number before sending in your rotors. For more information, or to be issued a RA#, please contact our Customer Service Department at [email protected] or (805) 988-2900 Ext: 112
Galfer USA does not have a specific warranty period for brake pads as they are considered consumable items. However, if you are dissatisfied with your Galfer brake pads for any reason, please contact our Customer Service Department at [email protected] or (805) 988-2900 Ext: 112, and we will address your concerns on a case-by-case basis.
For more information on California Prop. 65, click here.
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While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.